kriay11 Privacy Policy
Your privacy matters to kriay11. This policy explains exactly what personal data we collect when you use our platform, how that data is used and protected, and what rights you hold over your information as a registered player in Bangladesh.
How kriay11 Protects Your Privacy
We treat your personal data with the same care we bring to every aspect of the kriay11 platform — securely, transparently, and strictly on a need-to-know basis.
SSL Encryption
All data transmitted between your browser and kriay11 servers is protected by 256-bit SSL encryption. Whether you are logging in, making a deposit via bKash or Nagad, or submitting verification documents, your data travels through a fully encrypted channel at all times.
Minimal Data Collection
kriay11 collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and meet our responsible gaming obligations. We do not collect data for the sake of collecting it, and we never sell your personal information to third parties.
No Unauthorised Sharing
Your data is never shared with advertisers, data brokers, or unrelated third parties. The only entities that may access your data are our payment processing partners (bKash, Nagad, Rocket), identity verification providers, and fraud prevention services — all bound by strict confidentiality agreements.
Right to Erasure
Players can request the deletion of their personal data at any time, subject to our legal retention obligations. If you close your kriay11 account, your personally identifiable information will be anonymised or deleted within 90 days, except where data must be retained to comply with financial regulations.
Defined Retention Periods
We do not hold your data indefinitely. kriay11 applies clear retention schedules to every data category. Transaction records are kept for seven years to satisfy financial compliance requirements. Marketing preferences and behavioural analytics data are retained for no longer than two years from last activity.
Breach Notification
In the unlikely event of a data security breach that affects your personal information, kriay11 will notify all impacted players by email within 72 hours of becoming aware of the incident. We will describe the nature of the breach, the data affected, and the steps we have taken to contain it.
Information We Collect
kriay11 collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser as you interact with our site, and from third-party service providers such as identity verification and payment processing partners. The categories of data we collect are detailed below.
Registration and Account Data
When you create a kriay11 account, we collect the following information:
- Full legal name as it appears on your government-issued identification
- Date of birth (to verify that you meet the 18+ age requirement)
- Residential address (street, city, division, postcode)
- Mobile phone number registered in Bangladesh
- Valid email address
- Username and encrypted password (passwords are never stored in plain text)
- Preferred payment method
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:
- Bangladesh National Identity Card (NID) or passport
- Proof of residential address (utility bill or bank statement)
- Proof of payment method ownership (e.g., a screenshot of your bKash account showing your registered name)
- A selfie or live photo taken at the time of verification, where required by our verification provider
Transactional Data
Every deposit, withdrawal, bet, wager, and game session generates a transactional record associated with your account. This includes the amount, date and time, payment method used (bKash, Nagad, Rocket, bank transfer), game title, outcome, and any bonus applied to the transaction.
Technical and Device Data
Our systems automatically collect certain technical information when you access kriay11, including:
- IP address and approximate geographic location (city/division level)
- Browser type and version
- Operating system and device type (mobile, tablet, desktop)
- Referring URL and pages visited within kriay11
- Session duration and click-stream data
- Cookie identifiers (see the Cookies section for full details)
Summary of Data Categories
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, NID scan | Account creation, KYC, age verification |
| Contact Data | Email, mobile number, address | Account communication, support |
| Financial Data | Transaction history, payment method | Payment processing, fraud prevention |
| Technical Data | IP address, device type, browser | Security, analytics, platform optimisation |
| Usage Data | Game history, session length, bet patterns | Responsible gaming monitoring, personalisation |
| Marketing Data | Communication preferences | Promotional communications (opt-in only) |
How We Use Your Data
kriay11 processes your personal data only for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use personal data are set out below.
Service Delivery
The core reason we hold your data is to provide you with the kriay11 service. This includes creating and managing your account, verifying your identity and age, processing deposits and withdrawals via bKash, Nagad, and Rocket, awarding bonuses and promotional credits, and maintaining an accurate record of your game history and wagering activity.
Security and Fraud Prevention
We use technical and identity data to detect and prevent fraudulent activity on the kriay11 platform. This includes identifying duplicate accounts, flagging suspicious deposit and withdrawal patterns, monitoring for automated bot activity, and cross-referencing your details against known fraud databases. Our fraud prevention work directly protects honest players from the consequences of others' bad-faith conduct.
Responsible Gaming Monitoring
kriay11 takes its responsible gaming obligations seriously. Your usage data — including session frequency, session length, and betting patterns — is analysed to identify signs of problematic gambling behaviour. Where our systems flag a concern, our support team may proactively reach out to offer assistance, suggest a deposit limit, or provide information about self-exclusion options available on our Responsible Gaming page.
Legal and Regulatory Compliance
Certain categories of your data, particularly financial transaction records and KYC documentation, must be retained to comply with anti-money laundering (AML) obligations and financial record-keeping requirements. In such cases, data processing is not optional — it is a legal obligation, and we are required to retain this data regardless of any erasure request you may submit.
Platform Improvement and Analytics
Aggregated and anonymised usage data is used to understand how players interact with the kriay11 platform, which games are most popular, where technical issues arise, and how the overall user experience can be improved. This analysis is performed at an aggregate level and does not involve decisions about individual players based solely on automated processing.
Marketing Communications
Where you have explicitly opted in to receive promotional communications, kriay11 may send you emails or SMS messages about new games, seasonal promotions (such as BPL cricket bonus offers or Eid special promotions), and relevant platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or by updating your communication preferences in your account settings.
Data Sharing and Disclosure
kriay11 does not sell, rent, or trade your personal data to any third party. We share your data only in the specific, limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.
Payment Processing Partners
To process your deposits and withdrawals, we share the minimum necessary financial information with our payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these partners operates under their own privacy framework and is contractually prohibited from using your data for any purpose other than processing your transaction with kriay11.
Identity Verification Providers
Where you are required to complete a KYC check, your identity documents and facial image may be shared with our designated identity verification service provider. This provider processes your data solely to confirm your identity on our behalf and is bound by a data processing agreement that restricts any secondary use of your information.
Fraud and Security Services
In order to protect the integrity of the kriay11 platform and all its players, certain technical data (including IP addresses and device fingerprints) may be shared with fraud prevention and cybersecurity service providers. These providers help us identify bot activity, account takeover attempts, and coordinated fraud schemes.
Legal Disclosure
kriay11 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if we are legally required to do so by a valid order, warrant, or statutory obligation. In such cases, we will disclose only the minimum data required and, where legally permissible, will notify you of the disclosure request before complying.
Business Transfers
In the event that kriay11 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via email in advance of any such transfer and ensure that the new entity is bound by privacy obligations no less stringent than those set out in this policy.
Cookies and Tracking Technologies
kriay11 uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on our platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to remember your preferences, maintain your login session, and gather analytics data about how the site is used.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, and ensure platform security features function correctly. | Session / up to 30 days |
| Functional | Remember your language preference, display currency (৳ BDT), and game lobby layout settings. | Up to 12 months |
| Analytics | Collect anonymised data about pages visited, time spent on each section, and error reports to help us improve the platform. | Up to 24 months |
| Security | Detect and prevent fraudulent logins, bot activity, and unusual session behaviour. | Session / up to 90 days |
Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, or receive a notification before a new cookie is set. Please be aware that disabling strictly necessary cookies will impair the core functionality of the kriay11 platform — in particular, you will not be able to maintain a logged-in session without session cookies enabled.
For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation. Common browsers used by players in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini.
Third-Party Analytics
kriay11 may use privacy-respecting analytics tools to understand aggregate platform usage. Any analytics data collected in this manner is anonymised before processing and is not linked back to your personal kriay11 account or identity.
Data Retention
kriay11 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve any disputes that may arise. Once data is no longer required, it is securely deleted or irreversibly anonymised.
The following retention periods apply to the main categories of personal data held by kriay11:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 2 years after closure | Account management, dispute resolution |
| KYC identity documents | Duration of account + 5 years after closure | AML compliance, regulatory audit |
| Financial transaction records | 7 years from transaction date | Financial regulation compliance |
| Game and betting history | Duration of account + 2 years after closure | Dispute resolution, responsible gaming review |
| Marketing preferences | Until withdrawal of consent or account closure | Opt-in marketing communications |
| Analytics (anonymised) | Up to 24 months | Platform improvement |
| Security logs | Up to 12 months | Fraud investigation, security review |
Following the expiry of the relevant retention period, kriay11 will take all reasonable steps to ensure that your data is deleted from active systems and backups within a further 90-day window, consistent with secure data disposal practices.
Data Security
kriay11 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework covers all stages of data handling — from collection and transmission through to storage and deletion.
Technical Safeguards
- 256-bit SSL/TLS encryption is applied to all data in transit between your device and kriay11 servers.
- Data at rest encryption is applied to all databases containing personal and financial information.
- Password hashing uses industry-standard bcrypt algorithms — your actual password is never stored or readable by any member of the kriay11 team.
- Firewalls and intrusion detection systems monitor for suspicious network activity around the clock.
- Regular security audits and penetration testing are carried out to identify and remediate vulnerabilities before they can be exploited.
- Two-factor authentication (2FA) is available to all registered kriay11 players as an additional layer of account protection and is strongly encouraged.
Organisational Safeguards
- Access to personal data is restricted on a strict need-to-know basis. kriay11 staff can only access the data necessary for their specific role.
- All staff members with access to personal data receive regular data protection training.
- Third-party partners who process data on kriay11's behalf are subject to data processing agreements and regular compliance reviews.
- All data access is logged and monitored, and anomalous access patterns trigger an automatic internal security alert.
Your Privacy Rights
As a kriay11 player, you hold a number of rights with respect to your personal data. kriay11 is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and include your registered username and mobile number so we can verify your identity before processing the request.
Right of Access
You may request a copy of all personal data kriay11 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
If any personal data we hold is inaccurate or incomplete, you have the right to request a correction. Some corrections may require supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations for financial and KYC records.
Right to Restrict Processing
You may request that we limit processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
Right to Data Portability
You may request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you wish.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time. We will act on such a request immediately upon receipt.
kriay11 aims to respond to all verified privacy rights requests within 30 days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days and will inform you of the extension and the reason for it in writing.
Please note that the exercise of certain rights may affect your ability to use the kriay11 platform. For example, requesting deletion of your account data will result in the permanent closure of your kriay11 account, as we cannot provide services without the minimum data required to identify and verify you.
Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about the way kriay11 handles your personal information, please contact our support team using the details below. All privacy-related enquiries are treated with the highest priority and handled by staff trained in data protection matters.
Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing to the relevant team.
Response Time: Our support team operates from 9 AM to 11 PM Bangladesh Standard Time (BST, UTC+6), seven days a week. We aim to acknowledge all privacy enquiries within four business hours and to provide a substantive response within five working days.
Policy Updates
kriay11 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and display a prominent notice on this page for a minimum of 30 days following the update. The "Last updated" date at the top of this page indicates when the current version took effect.
Continued use of the kriay11 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.
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